USABILITY TESTING
CURRENT PLATFORM VS NEW PROTOTYPE
Same users. Same tasks.
Measured twice.
Current platform
New prototype
12 participants from the original interview pool · 3 tasks they perform every week · moderated sessions
Task completion
71%
97%
+26 points
Time to issue a payment
8 min 40 s
3 min 10 s
63% faster
Errors per participant
2.4
0.4
6 times fewer
Steps to complete
34
12
22 steps removed
Ease of use, 1 to 7
3.8
6.4
+2.6
Perceived effort, measured on the same tasks, fell from 68 to 31 out of 100.