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EntrarThe audit combined Nielsen's heuristics with WCAG checks across hierarchy, feedback, error prevention and form interaction. Seven findings sat inside the checkout alone.
Company and fiscal data already supplied during the project brief was collected again at purchase.
The sign-in gate appeared in the middle of the form, after the user had already invested effort.
Nothing indicated how many steps remained or what would be asked next.
A customised order arriving with a negotiated quote followed the same path as a catalogue item.
Recurring business buyers started from zero on every order.
Adjusting a customised order at this stage meant leaving the flow.
Long rendering times raised the chance of losing the purchase mid-form.