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Dados da empresa
Razão social1
CNPJ
Inscrição estadual
Responsável pelo pedido
Endereço de cobrança
CEP
Número
Logradouro
Cidade
UF
2

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Dados de pagamento
Número do cartão5
Validade
CVV
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The audit combined Nielsen's heuristics with WCAG checks across hierarchy, feedback, error prevention and form interaction. Seven findings sat inside the checkout alone.

1
Information is requested twice

Company and fiscal data already supplied during the project brief was collected again at purchase.

2
Authentication interrupts the purchase

The sign-in gate appeared in the middle of the form, after the user had already invested effort.

3
No visibility of what is ahead

Nothing indicated how many steps remained or what would be asked next.

4
One structure for two purchases

A customised order arriving with a negotiated quote followed the same path as a catalogue item.

5
Payment details re-entered every time

Recurring business buyers started from zero on every order.

6
No room to review or change

Adjusting a customised order at this stage meant leaving the flow.

7
Slow loads cost context

Long rendering times raised the chance of losing the purchase mid-form.