DESIGN DECISION 03 FAMILY FLOW SKETCH One login. The whole family. Parents told us the same story: one app, one account per child, one password each. They gave up and called. So the flow starts from the caregiver, not from the patient. HOW OTHER APPS WORKED You● ● ● ● ● ● Child 1● ● ● ● ● ● Child 2● ● ● ● ● ● Child 3● ● ● ● ● ● 4 accounts, 4 passwords so they called MEDSTATION YouOne login Lucas, childno login Maria, childno login Pedro, childno login 1 login, 3 dependents, 0 extra passwords Who is this appointment for? Me Lucas Maria + Add family member Continue Add family member Full name Lucas Costa Date of birth 04 / 12 / 2019 Relationship Child Parent Partner No email, phone or password needed Save My family Amanda Account holder DEPENDENTS Lucas› Maria› Pedro› + Add dependent ‹ Lucas Lucas Costa Son, 6 years Profile Medical data Book for Lucas 01 Choose who Every booking starts by asking who the visit is for. 02 Add in seconds Name, birth date, relationship. Nothing else to remember. 03 One family view The holder sees every dependent in one place. 04 Act on their behalf Records, exams and bookings kept per person. DESIGN RULE A dependent never needs a device, an email or a password of their own. They live inside the holder's account, identified by full name and date of birth.