Booking paidCourt time
Full refund
Partial refund
No refund
Well before the booking Closer to the booking Last minute
Reschedule instead of cancelling, within the eligible window
Far from the booking
Athlete
Gets everything back, and knows it before confirming.
Venue
Time returns to availability early enough to be sold again.
Close to the booking
Athlete
Sees the exact amount coming back, and the option to move the booking instead.
Venue
Keeps part of the revenue against a slot that is now hard to fill.
Right before the booking
Athlete
No refund, stated plainly at the moment of cancelling rather than found out later.
Venue
Revenue protected, and no negotiation to handle in person.

Inspired by Airbnb's time based model, and reviewed with Jundu's Legal team. Rescheduling keeps the athlete playing and the money with the venue.

The athlete sees the consequence, in money, before confirming.
Cancel this booking?
Court 2, Arena Jurerê
Tomorrow19:00 to 20:00
PaidR$ 120.00
Cancelling close to the bookingPartial refund
Back to your cardR$ 60.00

Move it to Thursday at 19:00 instead and you keep the full R$ 120.00.

Reschedule insteadCancel and refund R$ 60.00